Support Consultant

📋 Description

• Provide software application support
• Own and undertake the investigation of complex application incidents
• Recreate scenarios on internal test environments to provide evidence of defects
• Identify and document workarounds
• Work within contractual SLAs
• Work to ITIL aligned support process procedures

🎯 Requirements

• Experience of working with complex bespoke software applications either in a Support, Development
• Experience of working within a structured process driven environment
• Experience of using an IT Service Management tool or similar
• ITIL Foundation certificate
• Experience of investigating data related issues within a relational database
• Capability to generate and manipulate SQL scripts used to query and manage database content

🎁 Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an
• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an
• A Group Pension Plan with fantastic employer contributions
• A selection of flexible benefits to suit your individual needs