Support Coordinators

📋 Description

• Triaging and responding to incoming payment support tickets in Jira, prioritising by urgency and
• Investigating payment failures, discrepancies, and delays across the Lilt platform, Tipalti
• Resolving common issues including: Tipalti profile corrections, 2FA resets, banking detail
• Communicating clearly and empathetically with linguists to gather information and provide timely
• Escalating technical breakages (e.g. platform stats sync issues) and rate discrepancies to the
• Maintaining accurate ticket notes and contributing to weekly reporting on queue volume and SLA

🎯 Requirements

• Experience in a payments, finance operations, or customer/vendor support role
• Comfortable working across multiple systems simultaneously (Jira, Salesforce, or similar)
• Detail-oriented with strong written communication skills — you'll be dealing with complex
• Able to work independently, manage a high-volume queue, and know when to escalate
• Experience with Tipalti or international payment platforms is a strong plus
• Fluency in English required; additional languages are a bonus given our global linguist community

🎁 Benefits

• Clear ownership of a defined portion of the queue from day one
• Small, collaborative team environment
• Opportunity to work on diverse projects from anywhere, any time
• Build your professional network in a supportive community
• Get paid quickly and fairly