Support Delivery Lead

📋 Description

• Lead a global support engineering team for 24x7 coverage
• Collaborate with Enterprise accounts, product and field teams
• Build knowledge base and drive process improvements
• Partner with engineering to resolve escalated issues
• Scale operations and ensure customer success
• Influence product roadmaps with support-driven insights

🎯 Requirements

• 6+ years leading technical support or software engineering teams
• 10+ years in technical support or software engineering
• Experience guiding senior ICs and setting direction
• Deep experience in application development or infrastructure
• Cross-functional partner with ability to influence roadmaps
• Automation-first approach to scale support with AI

🎁 Benefits

• Remote role based in Toronto, Canada
• Global 24x7 coverage and flexible scheduling
• Opportunity to build a new team from the ground up
• OpenAI mission and inclusive workplace