Support Delivery Lead

📋 Description

• Build and lead a team of top technical and troubleshooting experts.
• Collaborate with engineering and customer teams to resolve escalated issues.
• Operationalize learnings at scale; influence product roadmaps and improve CX.
• Scale operations to deliver 24x7 global coverage (holidays/weekends).
• Build strong relationships with customers to ensure application success.
• Be part of the broader Support leadership team.

🎯 Requirements

• 10+ years of experience leading technical support or software engineering teams in high-scale environments.
• 15+ years of experience in technical support or software engineering.
• Experience leading highly skilled engineering teams and empowering senior ICs with clear direction.
• Deep technical experience in application development or infrastructure with reliability focus.
• Strong cross-functional partner capable of influencing engineering/product roadmaps.
• Automation-first approach with tooling that scales support impact via AI.

🎁 Benefits

• Hybrid work model: 3 days in the office per week.
• Relocation assistance for new hires.
• Opportunity to contribute across OpenAI leadership.