Support Delivery Manager

📋 Description

• Strategic account management: Own relationships with strategic and premium customers, building
• Customer success and advocacy: Serve as a trusted advisor and customer advocate, helping clients
• Service improvement planning: Use data and performance analysis to develop and implement Service
• Risk management and escalation: Proactively identify potential service risks, coordinate
• Performance monitoring: Track key performance indicators, analyze service trends, and anticipate
• Operational excellence: Identify opportunities to improve customer processes, promote best

🎯 Requirements

• Education and experience: At least 8 years of relevant professional experience and a bachelor's
• Customer success or account management: Experience in account management or customer success within
• Data analysis and process improvement: Demonstrated ability to analyze performance data, identify
• Cloud and networking fundamentals: Basic understanding of networking, cloud computing, Web
• Security knowledge: Familiarity with security technologies, processes, and concepts, including
• Relationship management: Proven ability to build and maintain trusted relationships with

🎁 Benefits

• Competitive base salary: CAD $89,300–$160,700 per year, depending on relevant experience, skills
• Additional compensation opportunities: Potential eligibility for annual bonuses or other
• Healthcare coverage: Access to a comprehensive benefits package, subject to eligibility
• Retirement savings: Registered Retirement Savings Plan (RRSP) benefits.
• Paid time off: Company holidays, vacation through a paid time off (PTO) program, and sick time.
• Family-friendly benefits: Support programs designed to help employees balance personal and