Support Development Manager

📋 Description

• Lead multiple strategic projects from planning through execution.
• Define scope, build work plans, manage timelines; coordinate delivery across teams.
• Collaborate with local and global stakeholders to align priorities and drive outcomes.
• Analyze operational data; translate insights into actionable recommendations.
• Design, test, and pilot new processes; pilot before wider rollout.
• Monitor KPIs and performance metrics to evaluate impact and identify improvements.

🎯 Requirements

• Experience managing projects or strategic initiatives in fast paced environments.
• Strong analytical skills to interpret data and make evidence-based decisions.
• Excellent stakeholder management and cross-functional collaboration.
• A structured approach to planning, prioritization, and project execution.
• Comfort with KPIs, operational metrics, and continuous improvement initiatives.
• Excellent communication and ability to influence without direct authority.

🎁 Benefits

• Impactful initiatives across Wolt's Support organization.
• Collaborative environment with data, experimentation, and continuous improvement.
• Grow your skills, expand scope, and influence Support operations.