Support Engagement Lead

📋 Description

• Own named customers' technical needs on integration and performance.
• Be main technical contact and trusted advisor for Braze customers.
• Lead technical escalations with Customer Success and Recurring Services.
• Deliver product value by reducing risk and removing barriers to adoption.
• Advocate for customers' technical needs and product enhancements; collaborate with Braze partners.
• Proactively analyze support cases to identify trends and risks.

🎯 Requirements

• Bachelor's degree or equivalent experience.
• 3-6 yrs client-facing SaaS; 2-3 yrs tech support; 1-2 yrs account mgmt.
• Excellent written and verbal communication with strong follow-up.
• Collaborative team player; cross-team initiatives.
• Strong analytical skills for technical issues.
• Experience with Salesforce, Zendesk and API basics (SQL); Postman/Snowflake bonus.

🎁 Benefits

• Competitive compensation; equity options.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Medical, dental, vision, life, and disability coverage.
• Professional development with a yearly learning stipend.