Support Engagement Lead

📋 Description

• Own and lead named customers' technical needs (integration, performance, troubleshooting).
• Be the main technical contact and advocate for Braze customers.
• Partner with CS and Recurring Services on escalations for great experience.
• Deliver value by reducing risk and enabling feature adoption on Braze.
• Drive customer advocacy for tech needs and product enhancements with partners.
• Proactively analyze support cases to identify trends and risks.

🎯 Requirements

• Bachelor's degree from a 4-year college (or equivalent)
• 3-6 yrs client-facing SaaS; 2-3 yrs in Tech Support; 1-2 yrs acct mgmt
• Exemplary written and verbal communication with strong follow-up
• Thrive in a collaborative, cross-team environment
• Strong analytical skills for technical issues
• Experience with case management tools (Salesforce, Zendesk) and APIs/SQL

🎁 Benefits

• Competitive compensation with potential equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Medical, dental, vision, life, disability coverage
• Fertility benefits and equal paid parental leave
• Professional development with a yearly learning stipend