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6 days ago
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Related skills

datadog aws grafana python gcp

📋 Description

  • Own triage and resolution of complex customer production issues via Salesforce, email, Slack, Zoom
  • Guide tech users by debugging and refining Python and no-code agents
  • Serve as Tier 2 support to monitor and tackle complex production issues via alerts
  • Drive investigations across our stack and escalate issues to product/engineering
  • Shape roadmap by gathering platform feedback and feature requests
  • Build automated diagnostic tools to scale support and speed resolutions

🎯 Requirements

  • 5+ years in enterprise B2B SaaS technical support
  • Cloud tech AWS/GCP, Python, SDKs, SSO SCIM, Jira, Grafana, Datadog
  • RESTful API debugging, integration and usage
  • Empathetic customer facing troubleshooting
  • Clear written and verbal communication
  • GenAI and LLM experience a bonus; own end to end resolutions

🎁 Benefits

  • Generous PTO plus company holidays
  • Medical dental and vision coverage for you and your family
  • Paid parental leave for all parents 16 weeks
  • Fertility and family planning support
  • Early detection cancer testing through Galleri
  • Flexible spending account and dependent FSA options
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