Support Engineer

📋 Description

• Be the first point of contact of customers and quickly and efficiently understand their needs and
• Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to
• Be a key source of knowledge on the Sardine risk and payment platform, APIs, SDKs, the underlying
• Be innovative and forward-thinking with time to create valuable tools and documentation that will
• Provide high-quality technical support to customers via various channels.
• Troubleshoot and resolve issues promptly and effectively.

🎯 Requirements

• 5+ years in a technical support, support engineering, solutions engineering, or software
• Strong understanding of web technologies, APIs, and cloud infrastructure
• Proficiency with SQL (joins, queries across multiple tables)
• Understanding of REST API and use of tools like Postman
• Ability to work independently and communicate clearly in high-pressure situations
• Experience supporting B2B SaaS products and/or working in fintech or compliance-related environments

🎁 Benefits

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off and Year-end break
• Health insurance, dental, and vision coverage for employees and dependents
• 4% matching in 401k / RRSP