Support Engineer

📋 Description

• Take on top-tier technical escalations and see them through to resolution.
• Respond to developer support requests for help with our API and developer environment.
• Partner with Support, Success, Onboarding, and Engineering in Slack and weekly meetings to improve
• Join the development cycle and flag supportability issues before features ship.
• Become the go-to expert for specific domains across our platform.
• Set aside time each week for project work, building tools, scripts, and automations that expand

🎯 Requirements

• 4+ years in technical support, solutions engineering, or a customer-facing engineering role at a
• Deep working knowledge of SQL, APIs (REST, cURL, Postman), logs, and debugging methods, plus
• Strong familiarity with POS systems, payments, or hardware-integrated platforms is highly preferred.
• A track record of owning a technical area or system end to end, including escalations
• Comfort with sprint planning and engineering rituals, and the ability to turn supportability
• The ability to spot patterns across incidents, anticipate risk, and drive preventative

🎁 Benefits

• Competitive base pay and performance bonus eligibility
• Equity participation for all full-time employees
• Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage
• Annual $1,200 HSA employer contribution for eligible plans
• 100% covered dental, vision, life, and disability insurance
• 12 weeks of fully paid U.S. parental leave