Deliver technical support for NICE Service, SPM, Contact Analytics, and WFM software.
Ensure the health and performance of hosted solutions for customers.
Troubleshoot issues using product knowledge and diagnostics.
Collaborate with Services and Eng/R&D for complex problems.
Record steps and outcomes for knowledge base and reuse.
Assist with updates, upgrades, and post-resolution follow-ups.

🎯 Requirements

Strong Windows, Linux, and UNIX knowledge.
Shell scripting and SQL skills.
Experience with Oracle, SQL Server, and DB2.
Experience supporting Web-based applications.
Ability to document processes and training materials.
Willingness for weekend/on-call coverage when required.

🎁 Benefits

Hybrid work model: 2 days in office, 3 remote each week.
Global, market-leading company with growth opportunities.

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