Support Engineer

📋 Description

• Act as Level 3 escalation between support teams and engineers.
• Diagnose and troubleshoot across software and hardware.
• Root-cause escalated issues and drive fixes.
• Maintain detailed records in the ticketing system.
• May provide on-site support and participate in on-call rotation.
• Contribute to troubleshooting docs and share learnings.

🎯 Requirements

• Post-Secondary Diploma/Degree in CS, EE, SE, or related field.
• 1–3 years of software development or technical support experience.
• Proficiency in SQL and at least one of Python or JavaScript.
• Ability to diagnose and troubleshoot across hardware and software.
• Strong written and verbal communication skills.
• US residency in continental US for 3+ years; background check may apply.
• Experience with data analysis and visualization tools such as Excel/Sheets.

🎁 Benefits

• Flexible hybrid work model.
• Home office reimbursement.
• Baby bonus and parental leave top up.
• Online learning and networking opportunities.
• Electric vehicle purchase incentive program.
• Competitive medical and dental benefits.
• Retirement savings program.