Support Engineer

📋 Description

• Analyze and investigate production incidents in complex applications
• Document incidents and resolutions to ensure SLAs are met
• Execute root cause analysis (RCA) to identify root causes and resolutions
• Apply resolutions for timely, error-free application revisions
• Attend incident management calls and report status
• Define next steps, address escalations, and mature systems

🎯 Requirements

• 2+ years of experience in technical support or related areas
• Passion for solving client issues and great customer service
• Strong fundamentals in application support and infrastructure knowledge
• Good knowledge of SQL, PLSQL, UNIX scripting, and Python
• Familiarity with UNIX, automation tools, cloud, API management, database, monitoring tools, big data
• Sound SDLC skills, preferably in an agile environment

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)