Added
6 days ago
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Full time
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Related skills

mariadb linux sql mysql python

📋 Description

  • Provide email and live support to enterprise customers on complex issues.
  • Identify and reproduce issues, QA, and submit bug reports.
  • Collaborate with developers, SEs, TAMs to share updates.
  • Streamline processes; author runbooks and internal docs.
  • Ensure customers have a positive support experience.

🎯 Requirements

  • 4+ years of advanced customer-facing technical support.
  • Experience with MySQL/MariaDB/Aurora and SQL optimization.
  • Strong Linux sysadmin/QA skills; log analysis, network I/O; Kubernetes.
  • Scripting in Python, Bash, or Go for quick fixes.
  • Familiar with distributed systems and AWS/GCP.
  • Excellent written and verbal English communication.
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