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3 hours ago
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mariadb linux sql mysql testing

📋 Description

  • Provide email and live technical support to our enterprise customers, acting as the first line of
  • Identify and reproduce product issues, perform QA, and submit formal bug reports or feature
  • Collaborate closely with software developers, sales engineers, and technical account managers to
  • Work to streamline and improve various Support and Engineering processes and tools, author new
  • Ensure customers have a positive support experience during every interaction.

🎯 Requirements

  • 4+ years of advanced customer-facing technical support experience.
  • Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization.
  • A solid sysadmin/QA/Testing skill set. That means you are comfortable testing software and finding
  • Experience with a scripting or coding language. Whether it's Python, Bash, or Go, you should have a
  • Familiarity with distributed systems and AWS/GCP. You understand how organizations deploy and
  • Strong written and verbal English communication skills. Have the ability to explain technical
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