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4 days ago
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Full time
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linux bash kubernetes ruby ruby on rails
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📋 Description

  • Support Self-managed and SaaS customers via tickets, email, and calls
  • Reproduce issues and coordinate with Product/Engineering to fix bugs
  • Contribute to docs and tooling; improve support processes
  • Create and update customer-facing documentation
  • Participate in on-call rotations for incident support
  • Pair with teammates and collaborate across Product/Engineering/CS

🎯 Requirements

  • Experience managing customer cases from inquiry to reproduction
  • Linux systems administration knowledge (LFCE/RHCE)
  • Scripting with Ruby or Bash; Ruby on Rails MVC
  • Experience with Git and CI/CD
  • Writing clear, user-friendly support content
  • Communicate complex topics to varied audiences

🎁 Benefits

  • Benefits to support health, finances, and well-being
  • All-remote, asynchronous work environment
  • Flexible Paid Time Off
  • Equity compensation & ESPP
  • Growth and development budget
  • Parental leave
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