Support Engineer

📋 Description

• Be the first point of contact of customers and quickly and efficiently understand their needs and
• Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to
• Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying
• Be innovative and forward-thinking with time to create valuable tools and documentation that will
• Provide high-quality technical support to customers via various channels
• Troubleshoot and resolve issues promptly and effectively

🎯 Requirements

• 5+ years in a technical support, support engineering, solutions engineering, or software
• Fluent in English
• Strong understanding of web technologies, APIs, and cloud infrastructure
• Proficiency with SQL (joins, queries across multiple tables)
• Understanding of REST API and use of tools like Postman
• Ability to work independently and communicate clearly in high-pressure situations

🎁 Benefits

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off and Year-end break
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific