Provide product support for enterprise software applications.
Investigate and resolve customer-reported issues (functional, config, workflow).
Collaborate with Product Engineering, Cloud Ops, and Customer Success.
Experience with configurable enterprise web apps; strong SQL and troubleshooting.

🎯 Requirements

2-4 years experience in product/support or enterprise software troubleshooting
Strong SQL and troubleshooting skills
Experience with configurable enterprise web apps
Familiar with REST and SOAP APIs; XML/JSON
Excellent verbal and written English communication
Experience with Jira, Confluence, or Salesforce Service Cloud

🎁 Benefits

Professional growth and development opportunities
Flexible working hours
4 recharge days per year
High-end laptop (Dell or Mac)
Competitive pay and bonus
18 vacation days per year

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