Support Engineer

📋 Description

• Provide technical product support for customer-reported incidents and service requests.
• Investigate customer-reported issues including errors, performance, and behavior.
• Troubleshoot data processing, adapters, scheduled jobs, reports, and workflows.
• Review logs and Oracle findings to identify root causes.
• Collaborate with Product Engineering, Cloud Operations, Database Admin, and Customer Success.
• Reproduce issues in internal or non-production environments when possible.

🎯 Requirements

• 2–4 years of experience in product, application, or enterprise software support.
• Strong knowledge of Java, Java EE/J2EE, JDBC, and Java-based apps.
• Strong knowledge of Oracle Database and SQL.
• Experience reviewing Java stack traces, logs, server logs, and DB logs.
• Understanding of REST and SOAP web services, XML, JSON, HTTPS, and authentication.
• Familiarity with Linux/Unix commands and server troubleshooting.

🎁 Benefits

• Professional growth and development opportunities.
• Flexible working hours.
• Four recharge days per quarter.
• High-end laptop (Dell or Mac) provided.
• Competitive pay and bonus.
• 18 vacation days per year plus 15 sick/casual days.