Added
5 days ago
Type
Full time
Salary
Salary not provided

Related skills

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📋 Description

  • Act as a technical leader within the Operations Support team
  • Receive escalations from Support team and resolve within SLAs
  • Support Premier level customers per procedures and priorities
  • Troubleshoot complex issues: routing, security, virtualization, storage, DR
  • Collaborate with Platform Engineers for advanced troubleshooting
  • Engage with Operations Leaders to improve processes and productivity

🎯 Requirements

  • Exceptional written and verbal communication skills
  • Ability to manage multiple assignments with minimal supervision
  • Able to maintain a professional demeanor under stress
  • Willingness to learn and adapt to changes in tech, tools, and processes
  • Analytical and problem-solving mindset
  • 5+ years cross‑platform support, with at least 3 in Cloud MSP environments
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