Support Engineer Europe

📋 Description

• Serve as the first point of contact for customers, understanding their needs and requests via
• Own, prioritize, and troubleshoot complex technical issues, delivering excellent solutions to
• Be a key source of knowledge on the Sardine risk and payment platform, APIs, SDKs, web-stack
• Create valuable tools and documentation to help the team and clients be more successful and
• Collaborate with customers to understand their needs and provide tailored solutions
• Develop and maintain in-depth knowledge of Sardine to effectively troubleshoot and resolve customer

🎯 Requirements

• Fluent in English
• 5+ years in technical support, support engineering, solutions engineering, or software engineering
• Strong understanding of web technologies, APIs, and cloud infrastructure
• Proficiency with SQL (joins, queries across multiple tables)
• Understanding of REST API and use of tools like Postman
• Ability to work independently and communicate clearly in high-pressure situations

🎁 Benefits

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Remote-first culture
• Flexible paid time off and year-end break
• Health insurance, dental, and vision coverage for employees and dependents (US and Canada specific)
• 4% matching in 401k / RRSP (US and Canada specific)