Support Engineer - Finance

📋 Description

• Provide high-quality customer support: Act as the primary point of contact for customers using the
• Resolve finance-related queries: Assist customers with invoicing, payment processing, VAT and tax
• Manage complex cases and escalations: Take ownership of challenging customer issues, coordinate
• Build strong customer relationships: Develop trusted relationships with customers of different
• Improve support processes: Work independently and collaboratively to establish best practices
• Collaborate across departments: Partner with Sales, Marketing, Implementation, and Product

🎯 Requirements

• Finance or accounting background: Educational qualifications or professional experience in finance
• Customer support experience: Previous experience supporting customers in a business-to-business
• Technical troubleshooting skills: The ability to investigate customer issues, understand software
• Financial software knowledge: Familiarity with invoicing, payment workflows, VAT or tax settings
• Customer relationship management: Strong interpersonal skills and a customer-focused mindset, with
• Organization and prioritization: The ability to manage multiple customer requests simultaneously

🎁 Benefits

• Fully remote work: Work remotely within a distributed European team, with the flexibility
• Competitive compensation and benefits: Receive a competitive compensation package and employee
• Meaningful industry impact: Contribute to digital healthcare solutions that help veterinary
• Professional development: Access learning opportunities and support for continued personal and
• International collaboration: Work alongside talented colleagues from different countries and
• Collaborative work environment: Join a team that values continuous improvement, autonomy, diverse