Serve as primary contact for customers via phone, email, chat, and remote sessions.
Troubleshoot and resolve installation, configuration, licensing, upgrades, and integrations.
Analyze customer-reported issues, identify root causes, and provide timely solutions.
Monitor support queues and manage cases per SLAs.
Document troubleshooting steps and communications; escalate when needed.
Leverage AI tools to accelerate troubleshooting and solution development.

🎯 Requirements

Bachelor's degree in IT or CS, or 1+ year technical support.
Strong customer service orientation.
Basic Windows and Linux understanding.
Foundational networking: TCP/IP, DNS, firewalls.
HTTP/HTTPS/SMTP/FTP/SFTP/SSH and software lifecycle basics.
Preferred: SaaS, cloud, CRM tools, SQL/scripting, AI tools.

🎁 Benefits

Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program

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