ScientiaMobile

11-50 employees
1 jobs posted

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Support Engineer II (Bengaluru)

Customer Support

Added

2 days ago

Location

🇮🇳 Bengaluru

Type

Full time

Salary

Salary not provided

Related skills

webpagetest google lighthouse curl dig nslookup

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📋 Description

Primary point of contact for inbound customer support requests
Support customers via ticketing system and internal tools
Field, reproduce, and escalate product issues as needed
Own and follow through on customer resolutions
Communicate technical issues clearly; assist in training and docs

🎯 Requirements

Strong troubleshooting and analysis skills
1+ year of B2B software or web hosting support
Experience with customer accounts and a ticketing system
Excellent written and verbal communication; willing to take on responsibility
Flexible schedule and ability to work independently
Familiar with DNS, HTTP, CDNs, caching; Nslookup, Dig, Curl, Wget

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