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AvePoint

Support Engineer (Johor Bahru)

On site
Customer Support
Added
14 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

software development customer support root cause analysis microsoft sql server service level agreement
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📋 Description

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  • Be the point of contact for project-specific customer inquiries and issues.
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  • Ensure customer satisfaction in project support and maintenance.
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  • Collect information and perform deep-dive analysis and troubleshooting.
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  • Commit to SLA and perform root cause analysis of technical issues.
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  • Communicate efficiently with customers and the R&D team on bug fixes.
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  • Manage the status of issues and ensure timely resolution.
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🎯 Requirements

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  • Min Diploma in Information Technology/Computer Science/Computer Engineering
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  • Preferably > 1 year experience in IT Industry managing large-scale applications support
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  • Pro-active, customer-focused, and comfortable dealing with clients/vendors directly
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  • Excellent communication; interact professionally with executives, managers and experts
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  • Strong analytical and troubleshooting skills
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  • Experience in Software Development and Microsoft SQL Server will be an advantage
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