Support Engineer Level 1

📋 Description

• Based on-site at Kerikeri and Kaitaia, handle IT issues.
• Be the first contact for IT problems; face-to-face support.
• Manage tickets and deliver excellent customer service.
• Troubleshoot issues and communicate with non-technical users.
• Collaborate with cross-functional teams to resolve issues.
• Complete daily timesheets; travel within the region.

🎯 Requirements

• NZ citizenship or permanent residency required.
• NZ Driver's License (Full or Restricted) required.
• 38-hour working week; Mon-Thu 8h, Fri 6h; on-site.
• Strong communication with non-technical users.
• Diagnose and troubleshoot IT issues; manage tickets.
• Desirable: Windows 11, Windows Server 2022, Azure AD, FortiGate.

🎁 Benefits

• Friendly team with strong technical support network.
• Opportunity to work with the IT industry's latest technologies.
• Internal career growth for high performers.
• Certification Bonus Program to support learning.
• EAP Program – three free sessions per year.
• Referral Bonus Initiative and training opportunities.