Support Engineer - Level 2

📋 Description

• Based across client sites in Invercargill; travel ~1 day/week, up to 2 hours per trip.
• First point of contact for IT support; handle tickets and communicate with stakeholders.
• Prioritize and troubleshoot hardware, software, and network issues; resolve complex problems.
• Configure, deploy, and maintain servers, workstations, and network equipment.
• Monitor performance and perform upgrades; uphold IT security standards.
• Company vehicle available for out-of-town travel; occasional longer trips.

🎯 Requirements

• NZ Citizen or permanent residency.
• NZ Driver's License (Full or Restricted).
• Degree in IT or related field, or hands-on experience.
• Certifications from Fortinet, Cisco, Microsoft, VMware, etc.
• Windows Server, Active Directory, DNS, Exchange, Office 365.
• Networking (TCP/IP), cloud platforms, and IT security.

🎁 Benefits

• Friendly team environment with a strong technical support network.
• Opportunity to work with IT industry latest technologies.
• Internal career growth for high performers.
• Certification Bonus Program – earn while you learn.
• EAP Program – three free sessions per year.
• Referral Bonus Initiative.