Support Engineer (PL/SQL, Java, Unix)

📋 Description

• To understand the SLA and ensure the deliverables on time.
• To manage various severity levels and Service requests.
• Regular follow-ups with all the stakeholders involved to ensure on time deliver.
• 100% Root cause for all the incidents raised.
• End to End analysis on all the high impacting & potentially impacting incidents.
• To have the clear Root cause tracked till the solution.

🎯 Requirements

• 3+ Years of Relevant experience in L2 Technology Support without gaps.
• Good Knowledge in Oracle PL SQL/Microsoft SQL/Snowflakes, Unix, Basics of Python, Basics of Azure.
• Mandatory to have at least 2 years of Hands-on experience in relative tech stack.
• Strong problem solving and analytical thinking towards solutioning.
• Understanding on ITIL Process and Production Technology support process.
• Excellent Communication Skills. To drive the meetings with stakeholders from Technology

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)