Support Engineer (Platform, SRE)

📋 Description

• Provide technical support across cloud and core platform environments, including infrastructure
• Investigate complex technical issues by analyzing system behavior, logs, metrics, transaction
• Contribute to incident management and troubleshooting during high-severity incidents, helping
• Collaborate closely with Engineering teams to communicate technical findings, validate system
• Validate platform changes and releases, assessing their potential impact on client environments
• Build and maintain knowledge of platform behavior, documenting recurring issues, technical

🎯 Requirements

• 2+ years of relevant professional experience with a Bachelor’s degree, or 5+ years of relevant work
• Bachelor’s degree in Computer Science, Engineering, or a related technical field is preferred, or
• Experience working with cloud platforms, SaaS environments, distributed systems, or production
• Strong understanding of APIs, integrations, service-based architectures, and interactions between
• Experience supporting high-availability systems or critical production services.
• Background in technical support, Site Reliability Engineering (SRE), software engineering, or a

🎁 Benefits

• Competitive compensation, based on the partner company's compensation structure.
• Full-time employment opportunity.
• 100% remote position based in Brazil.
• Opportunity to work with cloud platforms, distributed systems, automation, and AI-driven
• Exposure to complex, high-availability and mission-critical technology environments.
• Opportunities for professional growth and development.