Support Engineer (Skio)

📋 Description

• Troubleshoot issues and answer merchant questions.
• Deliver a world-class support experience for store owners.
• Work with Intercom to resolve merchant inquiries.
• Escalate real bugs to engineering with context.
• Be a product expert and stay current on releases.
• Collaborate with the swarm support team to resolve issues.

🎯 Requirements

• 2+ years in technical customer support at a SaaS company
• Proficiency with Zendesk or Intercom
• Excellent written and spoken communication
• A problem-solving mindset and curiosity
• Ability to prioritize by severity and act with urgency
• Basic knowledge of HTML, CSS, and JavaScript

🎁 Benefits

• Medical, dental and vision plans
• Retirement plan with employer contribution
• Flexible Time Off
• Paid Parental Leave
• Monthly Remote Life and Merchant stipends