Support Engineer - Software

📋 Description

• Provide Level 2 and Level 3 technical support for enterprise software applications.
• Troubleshoot application, database, API, and integration issues using logs, diagnostic tools, and
• Analyze customer-reported issues, reproduce defects, identify root causes, and recommend solutions
• Manage incidents and service requests in accordance with established Service Level Agreements
• Escalate complex software defects to Engineering while providing detailed technical analysis and
• Collaborate with Development, QA, Product Management, and DevOps teams to resolve production issues.

🎯 Requirements

• Bachelor's Degree in Computer Science, or a related field preferred, or equivalent experience
• Minimum 3 years of experience in a systems administration/helpdesk role
• 1-2 years of experience in a software development role
• Open to possible weekend work and possible on-call schedule

🎁 Benefits

• Exposure to a diverse array of technologies
• Part of a team of experienced technicians that aim to deliver exceptional service
• Competitive compensation
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Opportunities to further technical education through online courses
• Positive, friendly, supportive office environment