Support Engineer Tier 3

📋 Description

• Serve as the final escalation point for complex and critical production issues
• Take a proactive role in identifying recurring issues, weak points, and improvement opportunities
• Push for high-quality, long-term solutions, not just short-term fixes
• Work side-by-side with R&D engineers on debugging, root cause analysis, and permanent fixes
• Investigate issues across backend services, databases, agents, and customer environments
• Perform deep analysis of application, system, and agent logs

🎯 Requirements

• Strong background as a highly technical support engineer, backend engineer, or production engineer
• Proven experience troubleshooting complex, distributed systems
• Strong experience working with logs and observability tools
• Solid understanding of networking fundamentals (TCP/IP, DNS, proxies, firewalls)
• Experience debugging proxy-related issues
• Experience working with Windows, Linux, and macOS

🎁 Benefits

• Background or strong interest in Cybersecurity
• Experience with endpoint agents, sensors, or security products
• Experience with cloud-native systems (AWS / Azure / GCP)
• Familiarity with microservices and distributed architectures
• Experience working closely with R&D teams
• Fluency in Spanish and/or Portuguese