Support Engineer, U.S. Government Support

📋 Description

• Collaborate with U.S. government customers to diagnose GitLab issues under strict security.
• Use Linux CLI and GitLab internals to analyze logs and performance.
• Create and update clear docs from real customer interactions.
• Pair with other Support Engineers to share knowledge and improve processes.
• Build internal tools and workflows to speed up diagnostics.
• On-call rotations for emergency support in restricted environments.

🎯 Requirements

• Must be a United States citizen due to government security requirements.
• Experience handling customer-facing cases across the full support lifecycle.
• Strong Linux system administration knowledge for troubleshooting.
• Familiarity with AI/LLM-powered tooling and gateway architectures (GitLab Duo).
• Ability to use scripting languages Ruby or Bash and work with Ruby on Rails.
• Practical experience with Git and CI/CD workflows.

🎁 Benefits

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity compensation and Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave