Support Engineering

📋 Description

• Provide timely and effective technical support to internal and external stakeholders, resolving
• Clearly communicate complex technical information to diverse audiences, including internal and
• Employ a proactive approach to troubleshooting by anticipating potential issues and addressing them
• Utilize data analytics and tools to identify trends in support inquiries.
• Monitor applications and systems for performance issues and take proactive measures to ensure
• Contributes to the development and maintenance of technical troubleshooting documentation.

🎯 Requirements

• 1-5 years of experience in an Engineering Support role within a technical or engineering
• 0 - 1 years of required previous related experience, with familiarity of current technology trends
• Post-Secondary Diploma/Degree with a specialization in Computer Science, Electrical, Software
• Proficiency in programming and scripting languages, including SQL, Python, PowerShell, JavaScript
• Advanced skills in Excel, experience with data analysis and visualization, and proficiency with
• Proven ability to diagnose and troubleshoot basic technical issues across hardware and software

🎁 Benefits

• Flex working arrangements
• Home office reimbursement program
• Baby bonus & parental leave top up program
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits