Support Engineering Intern

📋 Description

• Work the queue of open support tickets alongside your mentor, helping ensure timely resolution.
• Investigate and diagnose reported technical issues — gather information, reproduce the problem, and
• Search internal knowledge systems (FAQs, troubleshooting guides, past tickets, product
• Escalate complex cases to senior engineers with clear, well-documented troubleshooting notes.
• Communicate clearly and professionally with customers via email, chat, and ticketing tools.
• Help customers with installation, configuration, and integration of OPSWAT products.

🎯 Requirements

• Currently studying toward a degree in Computer Science, Information Technology, Cybersecurity, or a
• Available for the full 6 months, at least 30 hours per week.
• Comfortable with Windows and Linux: you can navigate a filesystem, read a log, install software
• Basic understanding of networking — TCP/IP, DNS, ports, firewalls.
• Strong analytical instincts: you like breaking a problem apart rather than guessing at it.
• Excellent written and spoken English.