Support Engineering Intern (AI & Automation Focus)

📋 Description

• Work the queue of open support tickets alongside your mentor, helping ensure timely resolution.
• Investigate and diagnose reported technical issues — gather information, reproduce the problem, and
• Search internal knowledge systems (FAQs, troubleshooting guides, past tickets, product
• Escalate complex cases to senior engineers with clear, well-documented troubleshooting notes.
• Communicate clearly and professionally with customers via email, chat, and ticketing tools.
• Help customers with installation, configuration, and integration of OPSWAT products.

🎯 Requirements

• Available for the full 6 months, at least 30 hours per week.
• Comfortable with Windows and Linux: navigate a filesystem, read logs, install software, use a
• Basic networking knowledge: TCP/IP, DNS, ports, firewalls.
• Strong analytical skills.
• Excellent written and spoken English.
• Currently pursuing degree in CS/IT/Cybersecurity or recent graduate.

🎁 Benefits

• Paid internship.
• Dedicated mentor and structured 6-month learning plan.
• Free access to OPSWAT Academy certifications.
• Real exposure to critical infrastructure security.
• Freedom to experiment with AI and automation.
• Path to full-time Associate Support Engineer for successful interns.