Support Engineering Manager (APAC)

📋 Description

• Represent APAC for the global Support team; lead APAC hours and standards
• Genchi genbutsu: sit with tickets to stay sharp and see real issues
• Keep the team unified across timezones with EMEA and AMER handoffs
• Turn signal into product: work with Eng/Product to surface bugs and fixes
• Raise the technical bar on Postgres, platform, and debugging practices
• Care about the whole experience: support as a system-wide dialogue

🎯 Requirements

• Strong Postgres / SQL foundation; Linux, sysadmin, or backend expertise
• Supabase-adjacent fluency: auth, storage, serverless, realtime, vector workloads
• Management experience leading a technical team (support/SRE/platform/engineering)
• Operational instincts with metrics like FRT, MTR, CSAT
• Strong written English; can communicate under pressure
• Customer-centric; bonus: JS/TS with React/Vue/Svelte + Node; OSS

🎁 Benefits

• Fully remote; global hiring
• ESOP equity ownership
• Tech allowance for gear
• Health benefits for employees
• Annual off-sites
• Flexible, asynchronous work