Own and resolve complex escalations with legal, financial, or exec sensitivities.
Bridge vendor partners and internal teams; document processes and workflows.
Perform deep-dive investigations into systemic errors; advocate fixes.
Maintain high-integrity data; turn tickets into insights for Product/Engineering.
Partner with Product Support, Legal, Ad Ops, DevRel on high-profile cases and trends.

🎯 Requirements

3+ years in high-tier support, Trust & Safety, or operations.
Executive or legal escalations experience is a plus.
Strong investigative skills; comfortable digging through logs/data.
Translate complex challenges into clear, concise updates.
Comfortable with ambiguity; able to coordinate with vendor/internal teams.
Bachelor’s degree in Business, Communications, Operations, or related field.

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