Support Knowledge Manager

📋 Description

• Own the structure, quality, and day-to-day health of support knowledge
• Strengthen and scale content operations program
• Create practical standards for how knowledge is written and maintained
• Help teams keep information current as products, services, and processes evolve
• Ensure member-facing teams and systems always retrieve the right information at the right time
• Build new systems and repeatable processes

🎯 Requirements

• 3+ years of experience owning or managing knowledge, content, documentation, ideally for a support
• Comfortable using content health and support data to prioritize work and measure success
• Experience managing content for multiple audiences and formats
• Hands-on experience administering a knowledge base or content repository
• Experience with tools such as Zendesk Guide, Salesforce Knowledge, Intercom, Confluence, Guru, or
• Bachelor’s degree in a related field or equivalent practical experience

🎁 Benefits

• Inclusive healthcare and benefits including medical, dental, and vision coverage
• Gender-affirming care support
• Tools for family and fertility planning
• Travel reimbursements if healthcare isn't available where you live
• Traditional or Roth 401k retirement plans with 2% company match
• Modern life stipends for learning and development