Support Manager - 3rd Shift

📋 Description

• Lead and Develop a High-Performance Team (8 Distributed Engineers): Cultivate a culture of
• Drive Continuous Improvement by enhancing support efficiency, policy, processes, and systems
• Ensure Operational Excellence: Manage team performance through behavior assessment. Ensure quality
• Manage Critical Relationships & Escalations: Serve as a key liaison overnight for US Federal
• Act as an Internal Partner: Build and leverage strong relationships across the global Support team
• Own Strategic Projects: Lead and participate in important support initiatives designed to improve

🎯 Requirements

• 5+ years experience in a customer-facing technical role, ideally customer support.
• 3+ years experience managing a team of Support Engineers in a geographically distributed
• Proven ability to manage small-to-medium-sized projects with clear start and end goals (project
• Exceptional communication skills and the ability to explain complex challenges clearly and
• Experience implementing or applying Knowledge Centered Service in a Support team (certification a
• Track record of effective leadership and change management.

🎁 Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations
• Up to 40 hours each year to use toward volunteer projects you love