Wolt

5,001-10,000 employees
106 jobs posted

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Support Manager (Shared Service Center)

Customer Support

Added

10 days ago

Location

🇬🇪 Tbilisi

Type

Full time

Salary

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Related skills

customer support excel microsoft office leadership training

Why Job Hunt? Let AI Run Your Business

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📋 Description

Lead SSC with Head of Support to own customer and partner satisfaction.
Drive strategic initiatives to improve service proposition.
Coach and develop the team to boost performance and happiness.
Implement new procedures and features; encourage feedback.
Analyze touchpoints and optimize workforce management for actions.
Collaborate with Content, Training and Quality to align processes.

🎯 Requirements

Fluent English and Georgian, written and spoken
Customer-obsessed with CS experience
3-5 years of leadership experience
Strong multitasking and prioritization
Data-driven with strong Excel skills
Can-do attitude; strong presentation skills; proficient with Office tools

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