Harvey AI

349 jobs posted

View company profile →

Please mention that you found this job on tryremotely.com. Thanks & good luck!

Tired of Manually Applying to Jobs?

Let JobCopilot do it for you!

Set your preferences and let your AI copilot handle the job search while you sleep.

Applies for jobs that actually match your skills
Tailors your resume and cover letter automatically
Works 24/7—so you don't have to

Activate JobCopilot

Follow us on LinkedIn!

Support Operations Data Analyst

Added

3 hours ago

Location

🇺🇸 San Francisco

Type

Full time

Salary

Upgrade to Premium to se...

Related skills

looker sql python tableau dbt

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Own recurring reporting for User Operations (weekly, monthly, QBR-ready).
Translate support data into narratives: what's happening and actions.
Track north star metrics: cSAT, TTR, QA, escalation rate, First Response Time.
Build self-serve dashboards for real-time visibility of support performance.
Instrument Zendesk data and connect with Harvey's central data team.
Identify data gaps and design feedback loops across teams.

🎯 Requirements

3–5 years analytics; ≥2 in support ops.
Zendesk data fluency.
SQL proficiency with CTEs, window functions, joins.
Dashboards in Looker/Tableau/Sigma/Omni.
Reporting for multiple audiences (frontline to CFO).
Strong data storytelling; comfortable operating solo; Python/dbt.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Data Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot