Support Operations Manager

📋 Description

• Use metrics, your own analysis, and other feedback mechanisms to identify, solution, and drive
• Uncover and review actionable data-driven insights with management to drive informed decisions
• Discover gaps and inefficiencies in our existing tools and internal operational processes and
• Evaluate new enablement technologies and lead implementation and integration of new solutions
• Work with engineering partners to scope, prioritize and implement automation and process
• Design internal processes and systems to drive productivity and automation at scale

🎯 Requirements

• 5+ years experience as an operations professional with ownership over analysis and data driven
• Background in process development for high-volume production environments
• Strong project management experience with an ability to evaluate and re-prioritize and deliver
• Proven track record of building and implementing complex business requirements within Salesforce
• Experience managing a team of other operations team members
• Strong communications skills with the ability to articulate messages to a variety of stakeholders