Support Operations Specialist, Fora X

📋 Description

• Deliver white-glove, personalized support to Fora X Advisors.
• Own Fora X inquiries end-to-end to minimize escalations.
• Partner with Advisor Experience, Finance, Product Ops to resolve issues.
• Provide live, high-touch support via phone or Zoom as needed.
• Monitor Fora X queue for unresponded tickets and early churn signals.
• Maintain and improve macros, SOPs, and internal docs for Fora X support workflows.

🎯 Requirements

• 3–5 years of full-time experience in a high-touch customer-facing role.
• Strong judgment in ambiguous situations.
• Detail-oriented with strong documentation and follow-through habits.
• Bachelor's degree or equivalent; based in NYC or open to relocation; can build advisor relationships.
• Exceptional written and verbal communication.
• Experience with ticketing platforms (Intercom, Zendesk).

🎁 Benefits

• Unlimited vacation
• Health Insurance (option fully covered by Fora HQ)
• Dental & Vision Insurance
• 401k plan with company match
• Stock Options
• Commuter Benefits