Support Program Manager, Support Delivery

📋 Description

• Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers
• Partner with Support Delivery and cross-functional leadership to define the experience, stand up
• Lead strategy and program design for internal support initiatives, including specialization
• Coordinate requirements, implementation, and ongoing iteration with internal build owners and
• Lead projects to identify, implement, and scale tools and automation that improve customer support
• Identify and scale practical AI-powered workflows across support operations, using automation

🎯 Requirements

• 8+ years of experience in program management, operations, or support engineering, with a focus on
• Have shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that
• Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into
• Deeply enjoy working cross-functionally and are skilled at building relationships with Product
• Excel in a dynamic, high-impact team environment where you can create structure and make meaningful
• Are passionate about using tools and automation to drive efficiency and improve customer outcomes

🎁 Benefits

• $216K – $240K base salary
• Equity compensation
• Relocation assistance available