Support Services Agent

📋 Description

• Book air, car, hotel, and rail travel using Sabre (Native GDS), ensuring accuracy, policy
• Apply a solid understanding of the travel industry, including airline operations, fare structures
• Manage reservations, exchanges, cancellations, and itinerary updates for domestic and international
• Provide global fulfillment assistance to clients, VICs, and VIP travelers.
• Handle booking inquiries, troubleshoot issues, and deliver timely, high-level customer service.
• Provide emergency travel assistance when needed and escalate complex issues appropriately.

🎯 Requirements

• 3+ years in a travel service environment, managing bookings and resolving client issues.
• Direct experience with a Global Distribution System (GDS) with expertise in Native Sabre required -
• Excellent verbal and written communications skills in English with the ability to engage
• Strong organizational skills, with the ability to manage multiple priorities in a fast-paced
• Ability to work collaboratively across departments.
• Ability to work with top level executives.

🎁 Benefits

• 13th Month Pay
• Healthcare (HMO)
• Comprehensive Fringe Benefits package
• Free Learning and Development Programs