Coordinate triage of tickets in Manual Review status and classify urgency/impact.
Review and route tickets to correct resource or team with complete details.
Monitor Spam Cleanup Board to reclassify mislabeled tickets.
Manage dispatch of onsite service tickets with third-party vendors.
Dispatch tickets to Client IT Boards for accurate routing.
Review Client Updated tickets to confirm resolution and escalate urgent updates.

🎯 Requirements

Associate’s Degree in a computer-related field preferred.
2-4 years of customer service experience required.
1-3 years of ticket management or triage experience preferred.
Strong customer service orientation and communication skills.
Excellent organizational and multitasking abilities.
High attention to detail and ability to manage shifting priorities.

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