Support Services Coordinator

📋 Description

• Coordinate triage and routing of service tickets to appropriate teams.
• Manage on-sites dispatches and coordinate with third-party vendors.
• Monitor ticket boards to ensure timely progression and escalation when needed.
• Communicate with clients via phone and email for required information.
• Review tickets for proper categorization and assignment.
• Support improvement of processes for efficient service delivery.

🎯 Requirements

• Associate's Degree in a computer-related field preferred.
• 2-4 years of customer service experience required.
• 1-3 years of ticket management or triage experience preferred.
• Strong customer service, communication, and organizational skills.
• Attention to detail and ability to manage shifting priorities.
• Proficient in typing at least 50 WPM and using a computer.

🎁 Benefits

• Proactive problem-solving and accountability focus.
• Commitment to continuous improvement and process efficiency.