Triages tickets in Manual Review, assessing urgency, impact, and categorization.
Reviews and routes tickets to correct resource or team; confirms details for follow-up.
Monitors Spam Cleanup Board to reclassify mislabeled/filtered tickets.
Manages dispatch of onsite service tickets; coordinates with third-party vendors.
Dispatches tickets to Client IT Boards with accurate routing.
Reviews tickets marked Client Updated to confirm resolution, assigns resources, escalates urgent

🎯 Requirements

Associate's Degree in a computer-related field preferred.
2-4 years of customer service experience required.
1-3 years of ticket management or triage processes preferred.

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